Operator and service agreements
The website is operated by Brackenfold AI Services Ltd, of 28 Alderwick Close, Ancoats, Manchester, M4 6LN, United Kingdom. Questions about these terms can be sent to [email protected].
The website describes services and provides general information about AI implementation. It is not an offer to supply a particular project at a stated price or within a stated delivery period. Sending an enquiry, preparing an email draft or receiving an initial reply does not create a service contract.
Before paid work starts, a separate agreement must define scope, deliverables, fees, payment, access, confidentiality, data processing, acceptance and termination. Where that agreement differs from these website terms in relation to the contracted services, the agreement takes precedence for those services. Nothing here overrides mandatory legal rights.
Your obligations
You must use the website lawfully and must not attempt unauthorised access, interfere with its operation, introduce malicious code or use its contact details for abusive or fraudulent communications. Do not impersonate another person or organisation. Information supplied in an enquiry should be accurate to the extent reasonably known to you.
You are responsible for ensuring that you have authority to share information included in a message. Do not submit passwords, private keys, confidential third-party records or unnecessary sensitive personal information. Access to business systems or project datasets must be arranged through an agreed secure process, not through an initial contact message.
You remain responsible for decisions made using general website information. Before implementing a workflow, review the requirements of the organisation, the relevant suppliers and any applicable sector rules. Legal, financial or other regulated questions should be referred to a suitably qualified professional.
Intellectual property and external references
Website text, design and other materials are owned by or licensed to the operator unless otherwise stated. You may view the pages and make reasonable copies for internal evaluation of our services. You must not republish substantial material, sell it or remove ownership notices without permission, except where applicable law permits the use.
Names of third-party products, standards and public bodies identify the subjects discussed. Their rights remain with the respective owners. References do not establish an affiliation, endorsement or certification. Links to external documentation are provided for information; the linked organisations control their own content, access conditions and privacy practices.
Ownership and licences for project deliverables, reusable components, client material and third-party software are determined by the separate service agreement. These website terms do not transfer ownership of any client material submitted in an enquiry.
Information, availability and liability
We take reasonable care in preparing website information, but it may not address every deployment condition or subsequent supplier change. We do not guarantee uninterrupted access or that the website will be free of errors. AI outputs can be inaccurate, incomplete or unsupported; general descriptions of safeguards do not guarantee a particular result.
To the extent permitted by law, we are not liable for indirect or consequential business losses arising solely from use of this website, including lost opportunities or reliance on general information without an appropriate assessment. Liability for contracted work is addressed in the relevant service agreement.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded or limited. Statutory consumer rights remain unaffected where they apply.
Suspension, changes and disputes
We may restrict website access where reasonably necessary to address misuse, security risks, maintenance or legal requirements. Contracted services may be suspended or terminated only as permitted by their separate agreement and applicable law. Provisions intended to survive cessation, including intellectual property and lawful liability limitations, continue to apply.
Website terms may be revised when the service or legal requirements change. Revisions apply to subsequent website use and do not retrospectively alter an existing service agreement. If one provision is unenforceable, the remaining provisions continue to the extent permitted by law.
These website terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to mandatory rights allowing consumers to use another competent court. Please first contact the operator with the nature of a dispute and the resolution sought so that it can be considered. This does not prevent either party from exercising legal rights.