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Start with one task.

Describe the work you want to improve, the applications involved and the person who approves the result. You do not need a chosen model or a finished technical specification to make an enquiry.

Prepare your enquiry

This form prepares a draft in your own email app. It does not send a message from the website. Required fields are marked “required”; your organisation is optional.

Use 20–4,000 characters. Describe the process without including passwords, confidential records or sensitive personal information.

Details entered here stay on this page until you choose to open the email draft. When you send the email, we handle it as described in our privacy policy.

Make the first message useful.

A short process description is more useful than a large attachment. If the work concerns regulated decisions, explain the area of responsibility so that suitable professional review can be considered.

  1. Explain the starting point.

    Name the event that begins the task and the software or document collection currently used. Describe categories of information rather than supplying the underlying records.

  2. State the desired result.

    Tell us what a person should be able to do after the work is complete: review a draft, locate a source, approve a record or monitor an integration.

  3. Identify a constraint.

    Include access restrictions, approval requirements or an existing deadline if relevant. A reply can then distinguish a scoping question from an implementation request.